Has anyone else experienced these awful fucking projects they're using to help "save money"? I want to cancel most things just because of how they handle it now.
Completely disconnected awful shitty AI that is completely unhelpful that gives you a minimal amount of options and takes so long to finally go through the bullshit cycle telling them what you need and getting to actual people customer service. And when you get there you have to tell your information all over again?
You used to be able to yell customer service and they send you directly over but now you have to jump through hoops.
If I have complaints or order or billing problems, I only want to speak with a polite, submissive, agreeable White woman. If I have technical questions or problems, I only want to speak with a sober, intelligent, technically savy White man. That's it. It's not that complicated.
AI is doing very well for my customer service. I don't an of my customers have noticed they are talking to AI. I gave it behavioral parameters and authorization to approve certain returns and transactions automatically and escalates anything out of those parameters to an employee.
All it is is Python + ChatGPT API that addresses customer emails. Most of the headaches are returns that suck up time. If one employee has to spend and an hour screwing with a return for a single item, I've lost money, so I just have it approve any return automatically under $20 and it matters not whether the customer sends it back, or not. It literally is not cost effective to follow up.
You have to give descriptors of your brand personality, but it can also train on your entire history of existing emails to know how to handle known issues; give apologies, estimate inventory, predict demand, etc.
Basically, you have the world playing catch up to what AI is really capable of.
The fear has been actually hooking it up and giving it click control or executive control over real world actions. But once that fear subsides and the AI agent software is in mass use, the world is going to start to change rapidly.
[ + ] Nosferatjew
[ - ] Nosferatjew 0 points 1 monthApr 3, 2025 18:07:54 ago (+0/-0)
[ + ] puremadness
[ - ] puremadness 0 points 1 monthApr 3, 2025 20:52:36 ago (+0/-0)
Companies do not give a flying fuck what you want. This is what is offered.
[ + ] Nosferatjew
[ - ] Nosferatjew 0 points 1 monthApr 3, 2025 21:33:07 ago (+0/-0)
[ + ] puremadness
[ - ] puremadness 0 points 1 monthApr 4, 2025 00:11:07 ago (+0/-0)
I know it sounds like I'm arguing on their behalf, but I actually completely agree with your point.
Doesn't change a thing.
[ + ] observation1
[ - ] observation1 0 points 1 monthApr 3, 2025 22:51:21 ago (+0/-0)
And why is full social security numbers now a thing? Are these people all retarded?
[ + ] MeyerLansky
[ - ] MeyerLansky 0 points 8 hoursMay 16, 2025 00:06:42 ago (+0/-0)
All it is is Python + ChatGPT API that addresses customer emails. Most of the headaches are returns that suck up time. If one employee has to spend and an hour screwing with a return for a single item, I've lost money, so I just have it approve any return automatically under $20 and it matters not whether the customer sends it back, or not. It literally is not cost effective to follow up.
You have to give descriptors of your brand personality, but it can also train on your entire history of existing emails to know how to handle known issues; give apologies, estimate inventory, predict demand, etc.
Basically, you have the world playing catch up to what AI is really capable of.
The fear has been actually hooking it up and giving it click control or executive control over real world actions. But once that fear subsides and the AI agent software is in mass use, the world is going to start to change rapidly.