intel is adding two years more of warranty for the owners of 13th and 14th gen processors as these chips are faulty
(www.reddit.com)https://www.reddit.com/r/intel/comments/1ehv0v8/extended_warranty_update_on_13th14th_stability/?utm_source=embedv2&utm_medium=post_embed&utm_content=post_titleExtended Warranty - Update on 13th/14th Stability Issue
Information
Extended Warranty Support
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:
For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
For users who purchased a boxed CPU – please reach out to ~Intel Customer Support~ for further assistance.
At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
Oxidation IssueThe Via Oxidation issue currently reported in the press is a minor one that was addressed with manufacturing improvements and screens in early 2023.
The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result.
Minor manufacturing issues are an inescapable fact with all silicon products. Intel continuously works with customers to troubleshoot and remediate product failure reports and provides public communications on product issues when the customer risk exceeds Intel quality control thresholds.
