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Dear Mr Neri,

We’re deeply sorry to inform you that some data relating to your membership has been stolen in the recent cybercrime event.

This email details what specific membership data was stolen, outlines actions you can take to safeguard your online identity, and the services available through our Cyber Response Support Program.

Which of your data has been stolen
Based on our investigation, we can confirm the following data relating to your membership has been stolen:
• first name and surname
• gender
• date of birth
• email (where you have provided it to us)
• address
• phone number (where you have provided it to us)
• policy number
• Live Better activities & rewards data (where this applies to you)


We believe the criminal has not stolen:
• Credit card and banking details
• Your health claims data
• Primary identity documents, such as a driver's licence. Medibank does not collect primary identity documents for Australian resident customers except in exceptional circumstances
• Health claims data for extras services (such as dental, physio, optical and psychology).